Terms of service

This website is operated by Stilpanel, a brand operated by HORIZONEX RETAIL LTD, a company registered in England and Wales (Company No: 16874272), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing this website and/or purchasing from us, you agree to be bound by these Terms of Service.

1. Eligibility and Use

By using this website, you confirm that:

  • You are at least the age of majority in your country of residence
  • You agree not to use our products or services for any unlawful or unauthorized purpose

We reserve the right to refuse service to anyone at any time.

2. Products and Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities of any product
  • Discontinue any product at any time
  • Modify product descriptions, pricing, or availability without prior notice

We strive to ensure accuracy but do not guarantee that all information is error-free.

3. Orders and Acceptance

After placing an order, you will receive a confirmation email.

We reserve the right to:

  • Refuse or cancel any order
  • Limit or prohibit orders that appear fraudulent or unauthorized

If an order is cancelled after payment, a full refund will be issued.

4. Pricing and Payments

All prices are displayed in the selected currency on the website.

Payments are processed securely through certified third-party payment providers.

We are not responsible for:

  • Currency exchange differences
  • Bank or payment provider fees

Refunds are issued in the original payment method and currency.

5. Shipping and Delivery

Orders are processed within 24–48 hours after payment confirmation.

Estimated delivery time is 7–15 business days for Sweden, Norway, and Denmark.

By placing an order, you acknowledge that:

  • Orders may be fulfilled through international logistics partners
  • Delivery times are estimates and may vary due to external factors

6. Right to Cancel (UK & EU Customers)

In accordance with UK and EU consumer protection laws, customers have the right to cancel their order within 14 days of receiving the goods.

Further details are outlined in our Return & Refund Policy.

7. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits your statutory rights.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Text
  • Design

is the property of Stilpanel and is protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for illegal purposes
  • Attempt to gain unauthorized access to systems or data
  • Disrupt or interfere with website functionality

10. Limitation of Liability

To the fullest extent permitted by law, Stilpanel and HORIZONEX RETAIL LTD shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays caused by carriers, customs, or external factors
  • Losses resulting from misuse of products

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

11. Third-Party Services

We may rely on third-party providers for:

  • Payment processing
  • Logistics and delivery
  • Website functionality

We are not responsible for third-party services, policies, or actions.

12. Modifications to the Service

We reserve the right to:

  • Modify or discontinue any part of the website
  • Update these Terms at any time

Changes take effect immediately upon publication.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14. Contact Information

For any questions regarding these Terms:

📧 support@stilpanel.shop
🏢 HORIZONEX RETAIL LTD