Privacy policy

Last updated: May 2026

Stilpanel operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Stilpanel is operated by HORIZONEX RETAIL LTD, a company registered in England and Wales (Company No: 16874272), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Our store is hosted by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

By using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, email address
  • Payment Information: Billing details, payment method (processed securely via payment providers)
  • Order Information: Products purchased, transactions, returns
  • Account Information: Login details, preferences
  • Communication Data: Messages sent to our support
  • Device Information: IP address, browser, device type
  • Usage Data: Interaction with our website

2. How We Collect Information

We collect personal data:

  • Directly from you (when placing an order or contacting us)
  • Automatically (via cookies and tracking technologies)
  • From service providers (e.g., Shopify, payment processors)

3. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send order updates and important notifications
  • Prevent fraud and ensure security
  • Comply with legal obligations

We may also use your data for marketing purposes, where permitted by law.

4. Sharing Your Information

We may share your data with:

  • Shopify (platform provider)
  • Payment processors (secure transaction handling)
  • Shipping partners (order delivery)
  • Service providers (analytics, hosting, support tools)

We do not sell your personal data.

5. Shopify & Third-Party Processing

Our store is powered by Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

Your personal data may be processed by Shopify and its partners in order to:

  • Provide secure checkout functionality
  • Process payments
  • Improve platform performance and security
  • Support analytics and store functionality

Your data is stored through Shopify’s data storage systems, databases, and applications, which are secured behind industry-standard protection measures.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember preferences
  • Analyze traffic
  • Deliver relevant ads

You can manage cookies through your browser settings.

7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Your Rights (UK & EU Customers)

You may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Object to processing
  • Withdraw consent

To exercise your rights, contact:
📧 support@stilpanel.shop

9. Data Security

We use industry-standard security measures, including SSL encryption.

However, no system is 100% secure.

10. International Data Transfers

Your data may be processed outside your country, including the UK and EU.

We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

11. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page.

13. Contact

For any privacy-related questions:

📧 support@stilpanel.shop
🏢 HORIZONEX RETAIL LTD
71-75 Shelton Street
Covent Garden, London
WC2H 9JQ, United Kingdom