Shipping policy

This Shipping Policy applies to all orders placed on Stilpanel, operated by HORIZONEX RETAIL LTD, a company registered in England and Wales (Company No: 16874272), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

1. Order Processing Time

All orders are processed within up to 48 hours after payment confirmation.

Orders are processed on business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

We currently ship to:

  • Sweden
  • Norway
  • Denmark

We may expand to additional countries in the future.

3. Estimated Delivery Time

Due to demand and our international fulfillment network, delivery typically takes:

7–15 business days

Delivery times are estimates and may vary depending on:

  • Location
  • Customs procedures
  • Local carriers

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 1–3 business days for tracking updates after shipment.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

6. International Fulfillment

Orders may be fulfilled through international logistics partners.

By placing an order, you acknowledge that:

  • Shipping may involve international handling and transit
  • Delivery timelines may vary due to logistics and customs

7. Taxes, Duties & VAT

For customers in Sweden, Norway, and Denmark:

  • Taxes may be included at checkout depending on your location
  • Additional import duties or fees may apply based on local regulations

These charges, if applicable, are the responsibility of the customer.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us within 24 hours of placing your order.

9. Lost or Delayed Packages

If your order is delayed or appears lost, please contact us:

📧 support@stilpanel.shop

We will assist you and work with the carrier to resolve the issue as quickly as possible.

10. Contact Information

For any shipping-related questions:

📧 support@stilpanel.shop
🏢 HORIZONEX RETAIL LTD